Category podcast

Duncan Greenfield-Turk, Chief Travel Designer at Global Travel Moments, shares his expertise on the importance of sustainable and inclusive travel. He addresses the need for the tourism industry to consider the impact of travel on the environment and local communities. Additionally, Duncan shares his insights on productivity, and communication with clients and suppliers.

Duncan also emphasises the importance of sustainable travel, stating that the tourism industry must look at the impact of their travel on the environment and local communities. He believes that true sustainability means leaving a destination better off than when it was arrived at, and that travel is a privilege, not an entitlement.

As an advocate for the LGBTQ+ community, he discusses the challenges and safety concerns that members may face when traveling and emphasises the importance of using the LGBTQ+ safety index to gauge the safety of travel destinations. This podcast offers valuable insights for anyone in the travel industry or anyone interested in sustainable and inclusive travel.

Global Travel Moments works with providers who have sustainability as a core focus and aims to create experiences that give back to communities. The company focuses on curating experiences for clients across the globe, no matter where they are in the world.

During the pandemic, Duncan used the time to rebrand his business and focus on identifying his target customer, which has resulted in an uptick in bookings for Southeast Asia, Indonesia, Japan, the Maldives, and Africa. He is interested in promoting travel to South America, Southeast Asia, Japan, and up-and-coming destinations in Africa such as Namibia and Rwanda.

Duncan has learned to break his day down and utilise tools and tasks to improve his productivity. He advises anyone looking to start a travel business to ask themselves if they have the resources to do it and to get a mentor or business coach.

To find out more about booking a trip with Duncan, log onto https://globaltravelmoments.com. Duncan can also be reached at duncan@globaltravelmoments.com.

Quintin Smith, managing partner of Cape Adventure Brands, shares insights into the surge of adventure tourism in South Africa post-pandemic. He discusses the company’s commitment to inclusion and accessibility, highlighting the popularity of e-biking as an activity that accommodates guests of varying abilities. Quintin also emphasises the importance of the tour guide or leader in the adventure travel industry, even as automation and new technologies are adopted. With a focus on sustainability and collaboration within the industry, this podcast offers a fascinating look at the future of adventure tourism in South Africa.

Adventure tourism in South Africa has seen a surge in demand post-pandemic, with Cape Adventure Brands reporting a 10-15% increase in month-on-month comparisons. The company offers outdoor and adventure-based travel experiences, including kayaking, biking, and wine tours, and recently acquired iRide Africa, which caters to experienced cyclists. Quintin attributes the increase to pent-up demand and the return to regular booking patterns.

Cape Adventure Brands offers a variety of tours, with no age restrictions and accommodations made for all fitness levels. E-bikes, which provide assistance while pedalling, have revolutionised cycling, making it accessible to anyone who knows how to cycle. Quintin notes that e-biking has become a popular choice for tours, as it is an inclusionary activity that can accommodate guests of varying abilities.

The company places high value on the tour guide or leader, recognising that their skill and personality can make or break the success of a tour. Quintin emphasises the importance of human capital in the adventure travel industry, even as automation and new technologies are adopted. The booking process is 80% automated, but there is always a human touch at the end of the line for customer service.

Despite the challenges presented by the pandemic, Cape Adventure Brands has remained optimistic about the future and has received bookings as far out as 2024. The company plans to launch a walking and hiking brand in the near future, which will complement its existing products and infrastructure. However, the industry as a whole has faced logistical challenges, particularly with products that have moving parts. The supply chain for cycling equipment has been affected, with some wholesalers waiting up to nine months to receive components and spare parts.

Sustainability is a major focus in the adventure tourism industry, and there is a need for self-charging batteries in the e-bike world. Quintin notes that the adoption of new technology may be slower in South Africa due to the smaller volume of travellers compared to the US and Europe. However, he believes that there is untapped potential for adventure tourism in the area and that the negative media coverage of South Africa needs to change. He emphasises the need for collaboration within the industry to promote the country’s positive aspects.

For more information, log onto https://capeadventurebrands.co.za/ or email Quintin at quintin@capeadventurebrands.co.za.

Cindy Muller, owner of South Africa’s GOLD Restaurant, shares her experiences of running a restaurant during the COVID-19 pandemic. Cindy’s determination to prioritise safety, care for her staff, and maintain the authenticity of her business offer valuable insights into the challenges faced by the restaurant industry. Cindy’s story is inspiring and serves as a reminder of the resilience and adaptability required to survive and thrive during difficult times.

GOLD Restaurant, which offers an interactive entertainment and culinary experience featuring dishes from various African countries, faced numerous challenges during the pandemic. With limited capacity and the emergence of the Omicron variant in November 2021, Cindy had to make tough decisions about when and how to reopen her restaurant. However, she was determined to prioritise the safety of her staff and guests, implementing strict protocols to ensure everyone was protected.

Cindy also spoke about the importance of taking care of her staff during this difficult time, prioritising their needs above all else. She believes that businesses will be remembered for how they treated their staff during the pandemic, and hopes that the industry will move towards treating waitering as a profession rather than just a stop-gap job.

Despite the challenges she faced, Cindy remained committed to her business and her staff. She divided her staff into three teams to work on a rotating schedule, even though the restaurant was not making much money. She also made the decision to reopen her restaurant despite restrictions on serving alcohol and limited capacity, in order to provide employment for her staff.

Looking to the future, Cindy plans to keep some of the protocols implemented during the pandemic, such as daily sanitisation and inclusive decision-making, going forward. Cindy’s experiences offer valuable insights into the challenges faced by the restaurant industry during the pandemic, and the importance of putting people first. As the industry looks towards the future, it will be critical to prioritise the safety and wellbeing of staff and guests, and to treat waitering as a profession worthy of respect and fair compensation.

Tune in to A Conversation with Cindy Muller for an engaging and informative discussion on the restaurant industry’s future. Log onto https://goldrestaurant.co.za/ for more information.

Julie Cheetham, managing director and founding member of sustainability software platform Weeva, discusses how businesses in the tourism industry can become more sustainable. From understanding the importance of resourcing to learning tips on how to manage time efficiently, this podcast delves into the practical application of sustainability in the tourism industry. Listeners will also gain insights on government regulations, consumer behaviour, and how to implement sustainable practices. Tune in to get a unique perspective on how to navigate the industry with sustainability in mind!

Weeva was created in 2020 during the COVID-19 pandemic as a way to help the troubled tourism industry. Julie believes that sustainability needs to become a conversation among the mainstream, not just the super luxury lodges.

Weeva uses a balanced scorecard approach to sustainability which includes four main areas: commerce, conservation, community, and culture. These areas are further broken down into 18 measurable areas of impact, such as waste, energy, water, biodiversity, embodied carbon, customer satisfaction, supply chain analytics, and Weevanomics. Julie also emphasises the importance of resourcing for businesses in becoming more sustainable, as they often don’t have the money or time to dedicate to it.

Julie has adopted sustainable practices in her personal life, such as not buying clothing for six months of the year and eating less meat. She also suggests time blocking as an effective way to manage time. She recommends that those in the tourism industry act with utmost integrity and avoid exploitative or extractive practices.

The pandemic has taught Julie that she is more resilient than she thought and that it is important to make quick decisions. She also believes that governments are becoming more involved in the tourism industry, requiring reporting on energy usage, carbon footprint, and waste. Consumers are also now willing to pay more for environmentally and ethically sustainable products.

Julie is passionate about sharing the practical application of sustainability with others and emphasises that sustainability practitioners, lodge managers, head of housekeeping, and maintenance managers have a unique perspective on the topic. She encourages everyone to ‘enjoy the ride’ and embrace the life-affirming industry.

Finally, she highlights Weeva.earth, where hoteliers and property owners can start a 21-day trial of the Weeva platform. Once onboarded, they can create a profile and track their impact across 360 degrees of their business.

Tune in to get a unique perspective on how to navigate the industry with sustainability in mind!

Andrew Camp, Group Manager of International Sales and Marketing at Sun International, shares his insights and tips on navigating the tourism industry. From managing customer expectations, restructuring teams, and focussing on sustainable development initiatives, Andrew provides valuable advice for anyone looking to make a career in tourism. Listen to Andrew’s unique perspective on connecting with colleagues and external stakeholders, and gaining knowledge on the world-class product South Africa has to offer.

After studying marketing and business management at the Institute of Marketing Management, Andrew spent seven years in London working in the pharmaceutical industry and financial recruitment. Andrew then returned to South Africa where he started his journey in tourism, and has now joined Sun International.

As an early bird, Andrew wakes up around 4:15am to feed his three dogs and check emails. He believes that waking up early is beneficial for productivity and he also relies on a combination of a digital calendar and a physical written to-do list to plan his day and week, and suggests exercise and relaxation activities to handle the pressures of the tourism industry.

Andrew suggests taking a gap year after finishing studies and traveling, as it is a great way to get into the tourism industry. Andrew loves South Africa and highlights the importance of remembering how first world the cities are, how easy it is to get around, and the world-class product available. South Africans are known for their hospitality and willingness to help strangers, which enhances the experience for international guests.

When asked about the changes needed in the industry, Andrew said that networking and staying connected with colleagues and external stakeholders is key to success in the tourism industry.

Sun International is dedicated to helping disadvantaged communities outside of Sun City, and have a manager who focuses on socioeconomic development initiatives such as green and sustainable tourism. They also offer a great circuit of destinations in South Africa, with hotels in key locations including The Table Bay Hotel in Cape Town Waterfront, the Boardwalk Hotel in Gqerberha, Wild Coast Sun south of Durban, The Palace of Lost City at the award winning Sun City Resort, The Maslow Sandton Hotel and Maslow Time Square near Pretoria.

Andrew believes that the world has learned a lesson from the pandemic and it should not be repeated. Tune in to A Conversation with Andrew Camp and see how his advice can help you in your own career journey.

Martina Barth, Group Sales Manager of the Liz McGrath Collection, and Graeme Watson explore the world of hospitality and tourism discussing the impressive collection of five-star, boutique hotels in the Western Cape that Martina represents. From the ways in which the pandemic has impacted the industry, to the importance of providing a safe and welcoming space for LGBTQ+ travellers, this podcast dives into the nuances of global hospitality and the importance of being inclusive and understanding different cultures. Whether you’re an industry insider or just looking to get a better understanding of the hospitality industry, this podcast is sure to provide you with an enlightening and informative listening experience.

Martina noted that Constantia is the oldest wine region in the Southern Hemisphere and urged people to visit the properties in the area. The hospitality industry should strive to be hospitable to everyone, regardless of their background, and it is important to ensure that marketing material is inclusive and represents the all communities. The IGLTA, which is a leading network of LGBTQ+ tourism businesses, works to create safe and welcoming spaces for the LGBTQ+ tourism community to travel worldwide. To further this goal, the IGLTA has launched a new division called IGLTA Accredited, which will start off with hotels and provide an IGLTA Accredited stamp to those who have gone through a vetted system.

The pandemic has caused many changes in the tourism industry, such as the realisation that people can accomplish just as much work without having to travel and the importance of taking time for oneself and for loved ones. The pandemic has also taught the importance of being flexible with policies, having a two-way dialogue, and embracing virtual communication. In addition, the IGLTA is working to increase its presence in African countries even though some have laws against LGBTQ+ rights, and is hosting its biggest convention ever in October in Puerto Rico.

Finally, Martina encouraged businesses to work with young entrepreneurs to help them get into the tourism industry. One of the key takeaways from the conversation between Martina Barth and Graeme Watson highlighted the importance of being inclusive and understanding different cultures, which is essential for the growth of the tourism industry.

Martina can be reached on martina@collectionmcgrath.com.

Sam Chatham, the founder of Somewhere SOUTH, is a very experienced professional in the tourism industry. She began her career as an apprentice hairdresser, and then ended up taking a job as a chambermaid in a hotel. From there, she worked her way up in the food and beverage department, front of house, and other departments of the 128 bedroom, four star hotel in Jersey.

However, the most surprising move that Sam made was to South Africa in 1994. She worked in the Peninsula Hotel in Sea Point and the Winchester Mansions Hotel and thereafter founded Somewhere South, a marketing and representation company based in Cape Town. In addition, Sam and her business partner Luckmore recently combined their different skill sets to start a social media business.

Sam and Graeme discuss how the tourism industry has been resilient during the pandemic, and has taught people to appreciate more. It is important to remember that everyone is still in recovery mode, and to help each other out. This industry is a collaborative one, where colleagues often become best friends.

Sam notes that people should do what they love and love what they do, and should never forget the pandemic and the lessons it has taught them. They should empower themselves by learning new skills and knowledge. Networking is also important, as casual conversations can lead to potential revenue. People should embrace every opportunity to rise up after the pandemic and should have the drive to keep going. Sam believes that passion is very important as well as your skillset.

By tuning in to Kusa Cast, people can explore the world of tourism with leaders from all corners of the globe. It is an opportunity to learn more about the industry, and to find out how to help the tourism industry recover. Everyone should take the time to learn and understand the industry, and to appreciate the lessons the pandemic has taught us.

Sam Chatham can be reached on sam@somewheresouth.co.za.

HOT OFF THE PRESS!

Recorded earlier today, Adele Mackenzie of Tourism Update discussed many of the current stories in the tourism industry. We chose to release this podcast early as we discuss the latest stories and trends in the industry.

Join industry experts Adele Mackenzie and Graeme Watson for an inspiring journey as they discuss the world of tourism. Listen to their discussions of the global industry, its resilience during crisis, and how to prepare for the future.

With topics like creating jobs, eliminating visa and transportation barriers, and the importance of storytelling, this podcast is an essential resource for those interested in the tourism industry both nationally and internationally.

Adele has seen the industry through some of its toughest times. In 1994, Adele started out as a journalist for the first black community newspaper in the Free State and as a freelancer. Since then, she has risen to the forefront of the industry and become a respected figure in the tourism world.

Adele and the podcast host, Graeme Watson, discussed the importance of spreading the word about the industry and the stories that people are relating to. She also believes that the tourism industry in Southern Africa needs extra focus in order to create more jobs and small businesses. She hopes to see national government take tourism seriously and eliminate major barriers such as visas and transport licenses.

Despite the difficult times, Adele has hope for the future of the tourism industry in the country. She has learned to be flexible and adaptable in any situation and to not take things for granted. Graeme suggests that people plan for the worst and hope for the best in order to be prepared for any situation. Furthermore, the tourism industry in Southern Africa is relatively young, having only been around for about 30 years. The industry has proven its strength and resilience during the last three years of crisis.

Adele Mackenzie and Tourism Update are determined to keep the industry alive and thriving, and they do not intend to stop anytime soon. The industry has come a long way and will continue to do so with the right support.

To subscribe to Tourism Update, log onto www.tourismupdate.co.za.

Chantal Potgieter, the founder of Themba Travel, a UK-based travel company specialising in South African-inspired journeys, has been working hard to bring attention to the people and stories of South African communities. With the support of the Women in Tourism Cape Town chapter and Travel Network Group, Chantal has been able to help her partners in South Africa and to empower women in the tourism industry.

Chantal’s passion for travel was sparked by her father who took her on trips to Oudsthoorn every year. Journeys such as these and the sights and sounds she witnessed along the way, inspired Chantal to create a company that focuses on community-based tourism, volunteering holidays, and offering travellers the opportunity to experience authentic local living.

Chantal believes that the local people should be given the opportunity to tell their stories, and that South African tourism products are often inaccessible to South Africans due to their high prices. In order to make these experiences more accessible, one of the projects Chantal is working on is with a local guide from the Hammanskraal community to bring locals into the reserve to expose them to the beauty of conservation and the potential of becoming a ranger or guide.

Chantal is also passionate about connecting the indigenous people of South Africa with travellers and educating students in culture, community, and wildlife conservation. For young businesses looking to start up, Chantal recommends joining a network of people to get support and advice and taking advantage of all available resources.

Chantal’s story proves that with determination and resilience, you can make a real difference in the world of tourism.

Listeners are encouraged to tune in to Kusa Cast, subscribe, and leave a rating, as future episodes will dive into the latest trends and insights from the industry.

You can get hold of Chantal by logging on www.thembatravel.com or emailing her at chantal@thembatravel.com.

Paul de Waal, founder of the itinerary building platform Wetu, dives deep into how the travel industry is being reimagined in the wake of the COVID-19 pandemic. You’ll get the inside scoop on the latest trends and technologies in the travel industry, from AI, machine learning and GDPR compliance, to reducing time to get from a customer’s inquiry to the final decision. This podcast will leave you with a deepened understanding of the travel industry and the future of customer journeys.

Travel technology is constantly evolving and finding new ways to make the journey easier and more efficient for customers, and Paul de Waal is no stranger to this ever-changing landscape. When the COVID-19 pandemic hit, Wetu reduced their fees to help their clients while also using the time to reimagine the future of the travel industry.

“We’re also in the process of rebuilding our system and migrating data to new servers, as well as adding new features and functionality to our system”, said Paul.

Paul believes that the customer journey should be automated and that the right information should be provided at the right time. He has moved all of his business tools to take advantage of the efficiencies of having one platform. Trade shows have become more important as they provide an opportunity for face-to-face interaction, as well as a chance to interact with customers and find out what they need.

As technology advances and evolves, traditional methods of travel are being reimagined and improved. Wetu is set to help travellers make the most of their time and experience with the power of itinerary building and travel technology.

Don’t miss out on this fascinating podcast episode with Paul de Waal as he shares his insights on the hospitality industry, technology and the future of the travel industry. Tune in to Kusa Cast and get inspired!

To get in touch with Wetu, log onto www.wetu.com or email info@wetu.com.